HourQuill
Help & Privacy

A little help,
when you need it.

Answers for your next shift, report or backup.

What does Pro unlock?

Pro is a one-time purchase for adding multiple workplaces and creating PDF timesheets, including custom dates, report names and employers, and decimal hours. Work and break timers, unlimited shifts for one workplace, calendar, CSV export and journal backups remain free. Existing workplaces and records remain accessible without Pro. To restore a purchase, open Settings → HourQuill Pro → Restore purchases using the same Apple Account. No subscription renews automatically.

Will the timer keep running when my phone is locked?

Yes. HourQuill saves the start and break state and calculates elapsed time when you return. You do not need to leave the screen on. If you forget to stop a shift, check and correct the times before saving.

Is the pay total my take-home pay?

No. It estimates base gross pay from each shift’s saved rate and unpaid breaks. Taxes, overtime premiums, tips and allowances are not included. Payslip hours are entered and compared manually; HourQuill does not connect to your employer or verify a payslip automatically.

How do I make a PDF timesheet?

Open Today → This pay period → Work hours PDF. Select the workplace on the pay-period page. Choose a pay period, month or custom dates; both dates are included. Add optional report details, choose h:mm:ss or decimal hours, preview, then Save or share PDF. Overnight shifts follow their start date. A name is reused across reports; employers are saved separately for each workplace.

Why can rounded hours differ from the pay total?

Decimal hours are rounded to two places for display. Totals use original seconds, while pay follows each saved shift’s rate and rounding. Adding rounded rows or multiplying a rounded display by a rate can differ from the original calculation.

How do I move to a new phone?

On the old phone, open Settings → Back up journal and save the JSON file somewhere you can access later. On the new phone, open Settings → Restore a backup. Check the preview before replacing the journal. Restore replaces records; it does not merge them. A local recovery copy is kept before replacement. PDF and CSV reports are not restorable journal backups.

What should I include in a support request?

Include the app version, iPhone model, iOS version, the action you took and what happened. A screenshot with names and amounts covered can help. Please avoid sending sensitive records. During testing, you can also reply through the channel that invited you.

Can my PDF use a different language?

Yes. Choose English, Spanish, Simplified Chinese or Same as app in PDF language on the report page. Only headings and explanations are translated; names and work notes remain as entered. Set the date and number format separately in Settings → Language & region. Regional settings do not change workplace currency, saved rates or recorded times. JSON backups preserve these preferences; CSV retains its stable machine-readable format.

Contact support

Please include your app version, iPhone model and the steps that caused the problem. Do not send private records.